- Open Contacts and choose All, Customers or Suppliers. The role badge shows Customer, Supplier or Both.
- Click New contact. The selected tab determines the suggested role; change it if the contact has both roles.
- Search for a business by name or Crossroads Bank for Enterprises (KBO) number to fill in its details, or enter a private individual's details manually. Check and save.
- For a sales invoice, you see customers and contacts with the Both role by default. Tick Also show suppliers if you want to select a supplier.
- If you save a sales invoice with a supplier, the role automatically becomes Both. For an approved purchase invoice, the supplier is matched by VAT number; an existing customer also receives the supplier role.
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